The Story Guest Experience Team
The Guest Experience (GX) Team at The Story — WONDER plays a vital role in making our guests feel welcome at Houston's First — whether they are first-timers or familiar faces. The hospitality we provide will help set the tone for what they are about to experience as they come to one of the three presentations offered on Dec 9 & 10, or to A Special Story on Thu, Dec 8, for our invited guests with special needs and their families.
Below is high-level information you'll need to know about serving on the The Story's GX Team. Once you have read it over — or if you are ready to go now — complete the registration form providing us with your contact information, the presentations at which you want to serve, your role preferences, and other information.
Have questions? Contact Steven W. Murray, director of communications, or Becky Murphy, our GX Team coordinator, for answers!
Roles
The GX Team at The Story has volunteers serving in the following roles at each presentation:
- Greeters welcome people at the building entrances, hand out programs, and are usually the first face that most people will see when they arrive!
- Ticket Checkers are the gatekeepers as people enter the Worship Center – but you are friendly and gracious gatekeepers! We only do a visual check of the tickets for the correct date and time. We do not scan the tickets with any electronic devices. Most Ticket Checkers also remain at their assigned door throughout the presentation to monitor guests coming in and out of the Worship Center.
- Ushers play the role of “host” inside the Worship Center as you welcome people into your living room. You make them feel welcome, help them find their seats, and chat with guests along the way.
- Floaters are strategically placed throughout the building hallways to provide guests with an easy-to-find source for help and information.
Training
GX Team members are expected to attend one of two training sessions. If your schedule prevents you from attending either one, we can make other arrangements if needed.
- Wed, Nov 30 @ 6:30-7:45p — The Loop (Room 143)
- Sun, Dec 4 @ 12:30-1:45p — The Loop (Room 143)
Schedule
GX Team members are expected to arrive two (2) hours before the presentation's start time and report directly to the Connection Center. When you may leave depends on the role you are assigned.
- A Special Story: Thu, Dec 8 @ 7p — check-in at 5p
- Presentation #1: Fri, Dec 9 @ 7p — check-in at 5p
- Presentation #2: Sat, Dec 10 @ 2p — check-in at 12p
- Presentation #3: Sat, Dec 10 @ 7p — check-in at 5p
NOTE: If you serve at BOTH presentations at Saturday, dinner will be provided for you along with The Story's cast and crew.
A Special Story
On Thu, Dec 8, special need families will be invited to attend A Special Story just for them. The evening serves as the show's final dress rehearsal, but also as an opportunity for special needs families to experience The Story — WONDER. GX Team members will be needed that evening to help welcome and serve our guests, but you will not be expected to stay throughout the entire evening. You can indicate your interest in serving that night on the GX Team registration form.
Attire
- Solid black pants or skirt
- Solid white shirt, blouse or sweater (white only – not off-white or with colored embellishments)
- Red plaid scarf (provided for you)
- Comfortable shoes (please, no tennis shoes unless solid black)
- Women –– minimal accessories, please (no flashing accessories of any kind)
- Men –– ties are not needed (if worn, please wear a red tie)
- Greeters may wear coats if standing at building entrances
- Layering your clothes is wise – you never know when it will be cold (or warm) in your part of the building
Volunteer Seating
During the presentations, volunteers may sit in any open seats along the back row of the Lower Level or the top row of the Balcony — assuming their assigned roles do not require them to be positioned elsewhere.